- Do I need a reservation? What forms of payment do you accept?
We suggest reservations as often times we do fill our boats. Walk-ins are welcome as space allows. You may book online using a credit card. For cash payments we require a credit card to hold a reservation and cash payment to the captain at the time of the cruise. We have no way to process a credit card at the boat.
- What if I need to cancel my reservation?
Customers will receive a refund (minus a 10% processing fee) with 72 hours’ notice of cancellation. There are absolutely NO REFUNDS available less than 72 hours prior to tour time. Customers will also receive a full refund or option to transfer their reservation in case of operator cancellation due to weather, not meeting the minimum guests required, or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation.
No-shows will be charged the full price.
We regret that we cannot make exceptions for personal emergencies as a cause for late cancellation.
- What if the weather is bad and is there shade on the boat?
We cannot guarantee that every day will be sunny. Cape weather can be unpredictable and change very quickly so cancellations will be made just prior to the cruise. We will cancel for rain, thunder, and lightning in the area and high winds. We cruise in light fog and mist. Our captains are very experienced and understand local weather. Therefore, cancellation is at the sole discretion of the captain just prior to the cruise. Please consider your reservation upheld unless you speak to us directly. If we cancel, for any reason, we will try to work with you to re-schedule, if we cannot you will not be responsible for your payment. Please be aware that there is no cover or cabin on our boats. For the health and safety of all of our passengers, please apply sunscreen before you board the boat.
- When should I arrive for my cruise?
We suggest that you arrive a half hour prior to your scheduled departure. The captain loads the boat approximately 10 minutes prior to departure and the boat departs at the scheduled departure time. Leave yourself some cushion for heavy summer traffic, traffic delays, and pre-departure bathroom stops, etc. There is a porta potti at the dock as there is no bathroom on our boats. You will be responsible for payment by the credit card given at the time of reservation if you are a late arrival and miss your scheduled departure. We cannot hold the boat for you. We have multiple trips scheduled daily and keeping a strict schedule ensures that all reservations are honored in a timely fashion.
- Are there any age restrictions or physical restrictions?
There are no age restrictions on our daytime cruises, on our evening cruises ages eight and up only. However, we do suggest that infants are brought in a carrier or are worn in a sling by an adult. We also suggest that toddlers are not brought during nap or dinner time. Those with mobility issues should be aware that they will need to walk down a ramp to a floating dock and step into the vessel. Please be aware that this a boat cruise and you should be physically able to handle small choppy waves and sea spray.
- What should I bring?
The only thing that you do need is your CASH payment and personal items (hat, sunglasses, light jacket or sweatshirt, and sunscreen—please apply before boarding!) No special shoes or clothing are required. We regret that we do not have the space for large coolers, personal size soft sided coolers only. We provide life jackets for all children under 12 (who are required to wear them by law—no exceptions) and we have them available for adults as well should you want one.
- Is tipping the Captain appropriate?
Tipping is a personal choice, but our captains always appreciate a gratuity.